Privacy Policy

When you place an order, request a trade-in quote, or create an account, we collect the information needed to complete that transaction and nothing more.

Purchase and order data: Your name, email address, shipping address, and phone number. We use this to fulfill your order, send tracking information, and contact you if there's an issue with your shipment.

Trade-in submissions: Photos and descriptions of your device, your name, email, and shipping address for return label generation. Condition assessments you provide through the trade-in tool.

Payment data: We do not collect, store, or see your credit card number, CVV, or full card data. All payment processing is handled by Stripe, Inc. When you enter payment information on our site, it goes directly to Stripe's servers over an encrypted connection. We receive only a transaction confirmation and the last four digits of your card for your records. Stripe's privacy policy is available at stripe.com/privacy.

Account data: If you create an account, we store your email address and order history so you can track purchases and access warranty documentation.

Communications: If you contact us by phone, email, or through the chat on our site, we may retain that conversation to follow up and improve service quality.

Website usage data: Standard web server logs including IP address, browser type, pages visited, and referring URL. We use this to understand how people find and use our site.

We use the information we collect for three things: fulfilling your order, processing your trade-in, and communicating with you about those transactions.

Order fulfillment: Shipping your device to the address you provided, generating return labels for warranty claims, and confirming payment with Stripe.

Trade-in processing: Evaluating your device when it arrives, applying store credit to your account, and issuing payment if you selected cash payout.

Warranty service: Verifying your purchase date and device when you submit a warranty claim. Your order history stays on file for the duration of your warranty period.

Optional email updates: If you opt in at checkout, we'll email you about new inventory, sales, and LuxuryCare renewals. You can unsubscribe at any time from any email we send — there is no dark pattern to navigate. One click, done.

Customer support: Referencing past conversations when you contact us so you don't have to repeat yourself.

We do not use your information for automated profiling, behavioral advertising, or any purpose you wouldn't reasonably expect from a local computer shop.

LuxuriousComputers does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Full stop.

The only parties who receive your data are those necessary to complete your order:

Stripe: Processes your payment. Receives your billing information directly. Subject to their own privacy policy and PCI-DSS compliance.

Shipping carriers (FedEx, UPS): Receive your name and delivery address to deliver your package.

Email delivery (Resend): Sends transactional emails (order confirmation, tracking, warranty notices) on our behalf. Does not have access to your order history or payment data.

Legal requirements: We will disclose information if required by a valid court order, subpoena, or other lawful process under Ohio or federal law. We will notify you of such a request to the extent permitted by law.

We are not in the data broker business. We are in the Mac business.

Our site uses a small number of cookies to function correctly and to understand how visitors use our pages.

Strictly necessary cookies: Session cookies that keep you logged into your account and maintain your shopping cart. These are required for the site to work and are deleted when you close your browser.

Analytics: We use privacy-respecting analytics to understand which pages are popular, where traffic comes from, and how people navigate the site. We do not use Google Analytics. Analytics data is aggregated and does not identify individual visitors.

Payment cookies: Stripe sets cookies to detect fraud and verify that your payment session is legitimate. These are controlled by Stripe under their privacy policy.

You can block cookies through your browser settings. Blocking strictly necessary cookies will prevent you from logging in or checking out. Blocking analytics cookies will not affect any site functionality.

We do not use tracking pixels, third-party ad networks, Facebook Pixel, or any cross-site behavioral tracking.

Order records and associated personal data are retained for seven years to comply with Ohio tax law and to support warranty claims during and after the warranty period.

Trade-in records are retained for three years.

Email marketing preferences and opt-out records are retained indefinitely so we can honor your unsubscribe request.

Chat and support conversations are retained for two years.

If you request deletion of your data, we will delete everything that is not required for legal or warranty purposes within 30 days of receiving your request. Contact privacy@luxuriouscomputers.com to make a deletion request.

Our site is served over HTTPS. Payment data never touches our servers — it goes directly to Stripe. We do not store credit card numbers anywhere in our systems.

Access to customer data is limited to Rick and the one or two people who work with him in the shop. We don't have a large operations team with broad database access.

In the event of a data breach affecting your personal information, we will notify you by email within the timeframe required by Ohio law and describe what data was affected and what steps we are taking.

Under Ohio law and general fair information practices, you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Ask us to correct inaccurate information (for example, a wrong shipping address on an old order).

Deletion: Ask us to delete your personal information, subject to legal retention requirements described above.

Opt-out: Unsubscribe from marketing emails at any time. Your transactional emails (order confirmation, shipping updates, warranty notices) cannot be opted out of while a transaction is active.

To exercise any of these rights, email privacy@luxuriouscomputers.com or call (740) 223-5530 during business hours.

This Privacy Policy is governed by the laws of the State of Ohio. Any disputes arising under this policy shall be resolved in the courts of Marion County, Ohio.

LuxuriousComputers is an Ohio-registered business operating at 731 E Center St #200, Marion, OH 43302.