Return & Refund Policy
Effective date: January 1, 2024 · Last updated: May 17, 2025
We stand behind what we sell. If something isn't right, we'll make it right. Here's exactly how returns and refunds work at LuxuriousComputers.
30-day return — unopened items
If you receive a device and decide it's not what you need — wrong model, different specs than expected, simply changed your mind — you may return it within 30 days of the delivery date, provided the following conditions are met:
- The device has not been powered on or set up beyond the initial "hello" screen
- The device is in the same condition as when we shipped it — no new scratches, marks, or damage
- All included accessories (cable, adapter, documentation) are present
- The device has not been enrolled in Apple School Manager, Business Manager, or any MDM profile
Restocking fee: None. Return shipping: free — we send a prepaid label for every approved return, including change-of-mind. Your refund is the full amount you paid.
Devices that arrive back in a different condition than shipped (powered on, set up, missing accessories, new damage) are not eligible for a full refund. We'll contact you to discuss options, which may include a partial refund based on current resale value.
14-day defect return
Every device we sell is Luxury Certified and backed by our own warranty. If something is wrong when it arrives — a port that doesn't work, a display issue, a battery that degrades faster than expected — that's on us, and we make it right.
If your device has a defect we missed, contact us within 14 days of delivery. You have two options:
- Replacement: We send you an equivalent device and provide a prepaid label to ship the defective unit back. We make it right at no cost to you.
- Full refund: We issue a full refund to your original payment method after we receive the return. Return shipping is at our cost.
If you're past the 14-day defect window but within the first year of ownership, your claim is handled as a warranty claim under our 1-year hardware warranty. See our warranty terms for details.
What counts as a defect: Hardware failure — dead pixels, non-functional ports, keyboard keys that don't register, logic board errors, display lines, charging failures, battery swelling. Software issues (slow macOS, app crashes) that persist after a clean OS reinstall may also qualify.
What does not count as a defect: Physical damage caused after delivery (drops, spills, cracks), cosmetic marks disclosed in the listing, or issues caused by using non-compatible accessories.
Wrong item or our error
If we shipped you the wrong item — wrong model, wrong spec, wrong color — we cover everything. We send a prepaid return label, we ship the correct item right away, and we cover any inconvenience with a $25 store credit applied to your account automatically.
Contact us within 7 days of delivery if you received the wrong item. Include your order number and a photo of the device you received. We'll resolve it within one business day.
Trade-ins: non-refundable once processed
Trade-in transactions are final once you accept an offer and we apply store credit or issue payment. We do not accept trade-in reversals after the offer has been accepted and credit has been posted or payment issued.
Before you accept: If we inspect your device and find the condition differs from what you reported, we'll contact you with a revised offer. You can accept the revised offer or decline and request your device back. If you decline, we'll ship your device back to you. Return shipping on declined revised offers is at your cost.
Devices we cannot return: Once a device has been wiped, processed through our system, or relisted for sale, it cannot be returned to you even if the trade-in is disputed. This is why we always contact you before finalizing a revised offer — we want you to have a chance to decline before we process.
LuxuryCare plan refunds
LuxuryCare plans may be refunded in full within the first 30 days of purchase, provided no claims have been made under the plan.
After 30 days, or after any claim has been made, LuxuryCare plans are non-refundable. If you sell your device, your LuxuryCare plan does not transfer to the new owner and no refund is issued for the remaining term.
How to start a return
Contact us first
Email returns@luxuriouscomputers.com or call (740) 223-5530. Tell us your order number and why you're returning — defect, wrong item, or change of mind. We'll respond within one business day.
We send a return label
We email you a prepaid FedEx label at no cost — just download and print it, then tape it to the box. Free for defects, our errors, and change-of-mind returns alike. You pay nothing to send it back.
Pack it carefully and ship
Use the original packaging if you have it. If not, use a sturdy box with padding. Returns damaged due to inadequate packaging may be denied or subject to a restocking assessment. Drop it at any FedEx or UPS location.
We inspect it when it arrives
We inspect every return the day it arrives. For defect claims, we verify the issue. For change-of-mind returns, we confirm the device is unopened and in the condition we shipped it.
Refund issued
Approved refunds are processed within 1 business day of inspection. The credit appears on your original payment method within 5–7 business days depending on your bank or card issuer.
Ready to start? Reach us directly:
Refund timeline
Once we receive your return and complete inspection, here is what to expect:
We will email you at every step — when we receive your package, when inspection is complete, and when your refund is initiated. If you don't see a refund within 10 business days of our confirmation, contact your bank first, then reach out to us.
In-store returns
If you purchased in-store or want to return a mail-order item in person, visit us at 731 E Center St #200, Marion, OH 43302. Bring your receipt or order confirmation. Rick handles all in-store returns personally — no manager required, no form to fill out. Approved refunds to a credit or debit card post within 2–5 business days. Cash purchases are refunded in cash same day.
In-store hours: Tuesday through Saturday, 10am to 7pm.
Need to start a return?
Email or call — Rick handles every return personally.
No automated system. No ticket queue. Just a real person.
LuxuriousComputers · 731 E Center St #200, Marion, OH 43302 · Tue–Sat 10am–7pm